Shipping
Discreet, always. Every order ships in a plain brown box with nothing on the outside that says what is inside. The packing slip lists only the item number, name and description, and the return address carries our company name only.
Where we ship. We ship to addresses in the United States.
When it ships. Most orders leave our US warehouse the same or next business day. You will receive tracking by email as soon as your order ships.
Carriers and delivery times. Orders ship with UPS, FedEx or USPS. Delivery times are counted from the day your order ships, in business days:
- Standard (UPS Ground, FedEx Ground or USPS Ground Advantage): 2 to 7 business days.
- Expedited (UPS 2nd Day Air, FedEx 2Day or USPS Priority Mail): 2 to 3 business days.
- Overnight (UPS Next Day Air, FedEx Standard Overnight or USPS Priority Mail Express): the next business day.
Cost. Shipping options and rates are shown at checkout before you pay.
Returns
All sales are final. Intimate products cannot be resold, so we are not able to accept returns or exchanges for a change of mind, fit or preference, opened or unopened.
Defective, damaged or wrong item. If something arrives defective, damaged in transit or is not what you ordered, contact us within 30 days of purchase with your order number and a photo. We will replace it or refund it. Please do not send anything back until we reply with return instructions.
After 30 days. Most of our brands carry a manufacturer’s warranty. Contact us and we will help you reach the manufacturer.
Refunds. Approved refunds go back to your original payment method.